We do not accept returns or exchanges on items that have been worn unless the item you purchased is defective. If you receive a defective item, please contact us at email@example.com with details of the product and the defect.
In the event of you receiving an incorrect item please notify us within 48 hours by emailing firstname.lastname@example.org and we will arrange for this to be rectified.
If you remove the tags on the masks, wear or use the masks, it will be considered that you accept these as a replacement to your original order
If there are items missing from your order please email email@example.com within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency
Shipment usually takes 3-5 working days after order is placed (UK) and up to 10 working days for international shipping during this Covid-19 pandemic. If you have asked for a bespoke upgrade please allow additional time for this to be hand stitched and added to your order.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
Afromasks are cloth masks and are not the most effective forms of protection from novel coronavirus Sars-CoV-2 & Covid-19. Our masks are washable/sustainable and are designed to reduce the spread of infection. We support the government’s advice to stay home and Afromasks are suitable for short excursions if you have to leave your dwelling for essentials.